Water services

The Environmental Protection Agency has set a goal to replace any lead service lines in the state by 2033. The EPA has required water systems in the United States to complete an inventory of service line materials. The service line materials inventory is available to the public. 

You can check the materials of your service line at maps.umn.edu/LSL.

To learn more about the EPA's goals to replace lead service lines, visit epa.gov/water.

Questions?

serviceline@shoreviewmn.gov 

The city flushes fire hydrants each spring to ensure their reliability and remove any mineral buildup in the system. Flushing hydrants ensures good water quality throughout the city. Hydrant flushing begins at the end of April and continues through the end of May. Crews flush from 7 a.m. to 3:30 p.m., Monday through Friday. The approximate schedule for when our crews will be in your neighborhood is on the attached map.

Residents may notice discolored water for a short period after flushing. Although the water is safe for consumption, you may want to reschedule laundry. If you see discolored water, open all cold water faucets and allow them to run at the same time until the water clears. Flush out the pipes by running the laundry tub faucet or the outside faucets. 

2025 Spring Flushing Zones Map(PDF, 307KB)

FAQs

Why does the city flush hydrants?

Hydrant flushing:

• Improves drinking water quality by removing sediments from the mainline through the hydrant
• Identifies any issues with hydrant and related valves
• Determines weaknesses in the water distribution system
• Identifies inadequate water volumes and pressures in the main lines

When does the city flush hydrants?

The city typically flushes in late April.

Why is my water discolored?

Tap water can sometimes change color after hydrant flushing. This is normal and safe for drinking. When we open hydrants, the water in the mainline flows out at a high velocity. This dislodges sediment particles from the pipe. The discoloration is the suspended iron and manganese particles mixing with water that has not had time to settle.

What should I do if my water is discolored?

Run water through your faucets for a few minutes to clear the pipes. Discolored water is safe for drinking but may discolor your laundry.

Water hardness averages 15 grains or "moderately hard." Use this number when setting your water softener. Home water softeners are personal preferences. We do not provide recommendations for home water softener units.

The water treatment plant removes iron and manganese and provides high-quality water.

What's inside?

1. Forced draft aeration

The plant has two forced draft aerators. These aerators provide preliminary oxidation to the iron and release any dissolved gasses present in the water. They will also help limit the need for chlorine use in the drinking water.

2. Conventional filtration

The plant also has six conventional filters that filter iron and manganese from the water after aeration.

3. Backwash reclaim

Backwash water from the filters is sent to one of the two 250,000-gallon reclaim basins. The iron and manganese that is removed from the water is settled out in these basins. The clarified water is then suctioned from the top of this basin and pumped to the beginning where it is reused. This process allows for very little waste in the treatment process. 

Each month, public works mails leak cards to households that may have a leak. Leaks can be in toilets, faucets, and irrigation systems. Some leaks can be detected by you and others will need a plumber.

This report is for January 1 to December 31, 2023.

Shoreview's Water Quality Report(PDF, 372KB)

Do you currently have a well that you’re not using? Homes connected to city water may still have an unsealed well in the basement well room or in the yard. A well that is no longer in use may be a threat to health, safety, and the environment.

Groundwater is the main source of drinking water for most people in the metro area. Unsealed wells may allow water to contaminate the city’s groundwater supply.

The State of Minnesota requires property owners to get a water well maintenance permit or seal the well. Sealing is a process of clearing and filling an unused well with a special material called grout. You can choose to continue using your well for irrigation.

More information is available on the Minnesota Department of Health website.